NIMBUS LIGHTING GROUP - WARRANTY POLICY

July 2020

1.1	The Company (Nimbus Lighting Group Ltd) warrants that light fittings supplied will be free of manufacturing defects and will perform to specifications subject to the following terms and conditions:
1.1.1	Extent of Warranty: This warranty extends only to the owner of the property in which the light fitting is installed (“Owner”) for the duration of the Warranty Period.
1.1.2	Warranty Period: This warranty commences on the date of sale of the light fitting from The Company and continues for the benefit of the Owner for the following periods of the time (“Warranty Period”). LED CoB Assembly: 5 years or 25,000 hrs (whichever comes first) LED Driver: 7 Years LED Downlight Chassis: 15 Years Products that have been replaced or repaired within the scope of this warranty document will be covered by the balance of the initial warranty period – the warranty period does NOT restart.
1.1.3	Nature and Ambit of Warranty: If within the Warranty Period either a manufacturing defect is discovered in a light fitting or a light fitting fails to perform to specifications as a result of some defect in material or workmanship on the part of the Company (“Defect”) then the Company will, at its option, either: Repair the light fitting at no cost to the Owner; or Supply a replacement light fitting on an F.I.S. basis.
1.1.4	Warranty Limitations: The Company will be under no liability whatsoever if the light fitting: Has not been installed by a qualified trades person; or Has been subject to misuse, neglect, negligence or accident; or Has been operated in any way contrary to any operating or maintenance instructions; or Has been improperly handled, installed or maintained, contrary to the manufacturers installation instructions as supplied, or Has been altered or modified. This warranty does not cover other components that were not supplied as part of the original product as sold by the Company. To the extent that the law permits or allows the Company to exclude or limit its liability, the Company under this warranty: Will accept no responsibility for loss or damage (including consequential or special loss or damage) howsoever caused (whether by negligence or otherwise) which may be suffered or incurred or arise directly or indirectly in respect of any Defect; and; Where warranties or conditions are implied by law, limits its liability to repair or replacement of the light fitting, to the extent that the law permits or allows the Company to exclude or limit its liability: Its undertaking in paragraph 1.1.3 is the sole extent of the Company’s liability in respect of any Defect in a light fitting; and Except as expressly provided in this warranty, all terms, conditions, warranties, undertakings, inducements and representations, whether express or implied, statutory or otherwise, are excluded.
1.2	The Company shall not be liable for and the Owner releases the Company from any claims in respect of faulty or defective design of goods supplied unless such design been wholly prepared by the Company and the responsibility for any claim has been specifically accepted by the Company in writing. In any event the Company’s liability hereunder shall be strictly limited to the replacement of defective parts in accordance with these Conditions.
1.3	Subject to these Conditions, all express and implied warranties, guarantees and Conditions under statute or general law as to merchantability, description, quality, suitability or fitness of the Goods for any purpose or as to design, assembly, installation, materials or workmanship or otherwise are hereby expressly excluded and the Company shall not be liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising out of the supply, layout, assembly, installation or operation of the Goods or arising out of the Company’s negligence or in any other way whatsoever.
1.4	Covering of labour/material costs incurred when replacing fittings under Warranty:Nimbus lighting Group Ltd (NLG) may cover all reasonable costs incurred in the replacement of DOT downlights that fail within the warranty period stated in paragraph 1.1.2 ONLY on a case by case basis and when the following process is followed: Before any remedial works that are NLG chargeable are undertaken; NLG must agree (In writing} to pay for or contribute to costs incurred to replace faulty units. (NLG reserves the right to obtain secondary quotes to cover the work required}. NLG requires a written itemized quotation covering all costs that are to be incurred to replace any faulty units. 1. Once the faulty/replaced fittings are returned to NLG and tested to confirm the fault a full credit of the replacement fitting order will be applied and any invoices will be paid in full. Invoice payments are reliant on confirmation that the returned fittings have failed due to “Defect” and are not caused

Warranty Instructions:
For the purpose of warranty claims (if any) the following instructions apply:

Warranty components – DOT BRANDED DOWNLIGHTS, EXCLUDING LAMPS / AUSTRALIA ONLY

Warranty period – The above components are provided with a warranty of five (5) years against manufacturing defects or failure to perform to specifications for products installed by an authorised installer in accordance with the manufacturer’s installation instructions and which have not been subject to incorrect operations or maintenance, unauthorised modification or damage arising from any intervening cause.

Warranty reference – The warranty reference date commences from the date of purchase. Warranty point of contact – Gerard Professional Solutions Pty Ltd, 96 Gow Street, Padstow, NSW 2211, phone 1300 799 300, fax 1300 732 808, contact – Gerard Professional Solutions After Sales Support

Warranty claim procedure – For the purposes of making a claim the customer must:

1. Contact the “point of contact” above and upon provision of proof of purchase, the customer will receive a goods return advice (GRA) number.
2. At the customers expense, collect and return the goods to the “point of contact” with the issued GRA number.
3. Upon receipt of the goods, Gerard Professional Solutions will review the claim and if found to be accepted, Gerard Professional Solutions will return a replacement product to the customer to install at the customers expense. Alternatively if the claim is rejected, the customer may request the return of the goods at their expense.

Complies with:
AS/NZS 60598
IEC 60598

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Patents, Registered Designs and Copyright.